Withdrawal cooldown after security changes
After some security changes BYNAI temporarily restricts withdrawals to protect your account. The Security page shows an orange notice:
Security Cooldown Active - "Withdrawals are temporarily restricted due to recent security changes."
Where you see it
Security, at the top. Each active cooldown is listed with the remaining time in hours and minutes (for example 5h 30m, or just minutes when under one hour). A short version "Withdrawals restricted" with the time may also appear.
What starts a cooldown
| Reason shown | What you did |
|---|---|
| Password Changed | changed your password |
| 2FA Disabled | turned off two-factor authentication |
| Fund Password Changed | changed your fund password |
| New Whitelist Address | added an address to the withdrawal whitelist |
| Email Changed | changed your email |
| Phone Changed | changed your phone number |
The length of each cooldown is not stated in the app; read the remaining time next to each reason. Several can be active at once.
What to do
- Wait until the timer ends. The notice disappears when no cooldown remains.
- Do not repeatedly retry withdrawals. If a withdrawal attempt is refused, the title is "Withdrawal Failed" and the reason from the server is displayed. Quote it to Support if you need help.
- If you did not make the security change yourself, treat it as an account compromise: see the compromised account article now.
FAQ
Q: Can I cancel or shorten a cooldown? A: The app has no option for that. Contact Support if you think it is wrong.
Q: Does it block trading? A: The notice only talks about withdrawals.
Q: I need to withdraw urgently. A: Cooldowns are a protection. The app does not show a way to skip them. Contact Support and explain; do not expect an exception.
Q: The notice disappeared but my withdrawal was refused. A: Refresh the page, check the withdrawal article for other reasons (balance, minimum amount, address pending) and contact Support with the exact message if needed.
When to contact Support
Open the chat widget and choose "Contact support" (or open the Help Center and start a chat there). Include:
- Your account email or UID (shown on your profile).
- What you were trying to do and the exact message you saw (a screenshot helps).
- The approximate date and time it happened and the device or browser you used.
- Never include your password, fund password, 2FA codes, backup codes, seed phrase or private key.
- The reasons and remaining time in the notice.
Safety reminder
A cooldown stops thieves too. Never ask anyone else to bypass it and never share codes.
Related terms: cooldown, security cooldown, withdrawals restricted, withdrawal restricted, withdrawal blocked, can't withdraw, withdraw disabled, withdrawal locked, after changing password, after disabling 2fa, new address delay, temporary restriction, withdrawal hold, 24 hours, security delay, withdrawal failed
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