Set, change or recover your fund password
Fund password
The fund password is an additional password. The app describes it as: "Additional password required for withdrawals and transfers." Set a fund password to protect your withdrawals and transfers.
Where to find it
Security > Advanced Security > Fund Password. Status shows Enabled or Not Set; the button is Set up or Manage. You can also use Set up in the Security Checkup.
Rules
At least 8 characters ("Password must be at least 8 characters").
Set a fund password
- Click Set up. The window is titled "Set Fund Password".
- Enter New Fund Password and Confirm Password.
- Click Continue. Verification boxes appear for the methods required (hints: "Enter the code from your authenticator app", "Enter the code sent to your email", "Enter the code sent to your phone"). You may see "Verification code sent to your email" or "Verification code sent to your phone".
- Enter all codes and click Set Fund Password.
- You see "Success" and "Your fund password has been set."
Change a fund password
- Click Manage. The window is titled "Change Fund Password": "Change your fund password for security."
- Enter Current Fund Password, New Fund Password and Confirm Password, then Continue.
- Complete the verification codes, then click Change Password.
- You see "Your fund password has been set."
Changing the fund password starts a temporary withdrawal restriction (reason "Fund Password Changed"); see the withdrawal cooldown article.
Messages
| Message | Meaning / what to do |
|---|---|
| "Password must be at least 8 characters" | Use at least 8 characters. |
| "Enter current password" | When changing, fill in Current Fund Password first. |
| "Passwords do not match" | New Fund Password and Confirm Password differ. |
| "Enter all required verification codes" | Fill in every code shown before continuing. |
| "Failed to send verification code" | Try Send Code again. |
| "Failed to save. Try again." | The fund password was not saved. Retry. |
I forgot my fund password
The Security page offers Set up (when none exists) and Manage (to change using the current fund password). It does not offer a "forgot" or reset option, so if you cannot remember it, contact Support.
FAQ
Q: Is the fund password the same as my login password? A: No. They are separate. Use different values.
Q: Why am I asked for my fund password during verification? A: "Fund Password" can appear as one of the methods on the Security Verification screen.
When to contact Support
Open the chat widget and choose "Contact support" (or open the Help Center and start a chat there). Include:
- Your account email or UID (shown on your profile).
- What you were trying to do and the exact message you saw (a screenshot helps).
- The approximate date and time it happened and the device or browser you used.
- Never include your password, fund password, 2FA codes, backup codes, seed phrase or private key.
Safety reminder
Never share your fund password or verification codes with anyone.
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