Welcome to
Help Center
Self-Service
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About BYNAI & Products
What BYNAI offers, the trading agents, and the current fees, limits and numbers.
Futures Trading
Questions about perpetual futures trading, orders, and positions
Spot Trading
Questions about spot trading and market orders
Deposits
Help with deposits, deposit addresses, and confirmations
Withdrawals
Help with withdrawals, limits, and processing times
Account
Account settings, verification, and profile management
Security
Two-factor authentication, API keys, and account security
Technical Issues
Platform bugs, connectivity issues, and technical support
FAQ
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Top Questions
Latest Articles
Reporting a technical issue
Provide the details support needs to reproduce a technical problem safely.
Getting help with account verification
Troubleshoot an account verification attempt using the current verification flow.
Deposit not credited
What to collect when a deposit has not appeared in your account.
Contacting support and tracking tickets
Send a clear support request and keep its ticket details for follow-up.
Understanding futures orders
Learn the difference between limit and market futures orders and how to check an order status.
