Self-Service
About BYNAI & Products
What BYNAI offers, the trading agents, and the current fees, limits and numbers.
Futures Trading
Questions about perpetual futures trading, orders, and positions
Spot Trading
Questions about spot trading and market orders
Deposits
Help with deposits, deposit addresses, and confirmations
Withdrawals
Help with withdrawals, limits, and processing times
Account
Account settings, verification, and profile management
Security
Two-factor authentication, API keys, and account security
Technical Issues
Platform bugs, connectivity issues, and technical support
Agents Investment
Guides to agent stakes, lock periods, earnings, claims, and unstaking.
Assets & Wallets
Wallets, balances, transfers between wallets, asset history, and portfolio figures.
Vouchers & Fee Saver
Getting and using vouchers, trial stakes, futures voucher margin, and Fee Saver rebates.
Referral & VIP
Inviting friends, referral rewards, and the VIP program.
Other
General questions and other topics