Contacting support and tracking tickets

Send one clear request

Describe one issue per request and include the relevant account context, asset or market, approximate time, and any reference or transaction identifier that is safe to share. Keep passwords, seed phrases, one-time codes, private keys, and unrelated personal information out of the request.

Save the ticket reference shown after submission. Use that reference when adding new information so the conversation stays together. If the issue changes, explain what changed and avoid opening duplicate requests for the same problem.