Getting help with account verification

Use the current verification flow

Start verification from the current account verification screen and follow the instructions shown there. Requirements can vary by account, location, and the verification step, so use the information displayed in your session rather than an old checklist or a third-party guide.

Make sure submitted information is accurate and that images or documents, when requested by the current screen, are clear and unedited. If verification does not complete, review the message shown and contact support with a description of the step that failed. Remove sensitive information from screenshots unless support specifically needs it through an approved channel.