Address Management

Address Management lists the trusted withdrawal addresses saved to your whitelist. The page subtitle is "Manage your trusted withdrawal addresses".

Where to find it

• Settings > Withdrawal > link Address Management, or
• the Manage Addresses link on the Withdraw page, or
• Address Management.

On the page you see "Whitelist enabled" (when the whitelist is on) and a Whitelist Settings button that opens Settings.

What the list shows

Columns: Label, Status, Address, Network, Added. Each row has copy (Copy Address) and remove (Remove) buttons. Rows show the status "Active". Ten addresses appear per page; use Previous page and Next page (the footer reads "Page" with the current and total page numbers and the item count). "Showing" with a number and "addresses" confirms the count.

Filters: Network ("All Networks" or one network) and a search box ("Search by label or address..."). Export downloads a CSV file of the addresses currently listed. Add / Add Address adds a new one.

Empty state: "No addresses yet" - "Add trusted addresses to enable secure withdrawals to your whitelisted wallets" with Add your first address. While loading: "Loading addresses...".

Add an address

1. Click Add Address. The window is "Add Whitelist Address".
2. Choose the Network: Ethereum (ERC20), Bitcoin, BNB Smart Chain (BEP20), Polygon, Arbitrum One, Optimism, Avalanche C-Chain, Solana or Tron (TRC20).
3. Enter the Wallet Address ("Enter wallet address"). Optionally enter a Label (optional; example "e.g., My Main Wallet").
4. Click Continue and complete the "Security Verification".
5. You see "Success" and "Address has been added to whitelist".

New addresses are pending for 24 hours: "New addresses have a 24-hour activation delay".

Address format checks

Errors: "Enter a wallet address" (empty) and "Invalid address format for this network. Example: ..." (wrong format or wrong network selected). Other errors: "Fill in all required fields", "Failed to add address". Server messages are shown as received.

Remove an address

1. Click the trash icon (Remove) on the row.
2. The window "Remove Address" shows the network, label and address and the warning "This action cannot be undone. You will need to add this address again to use it."
3. Complete the "Security Verification".
4. You see "Success" and "Address has been removed from whitelist".

Error: "Failed to remove address".

Cooldown note

Adding an address starts the "New Whitelist Address" cooldown. See the withdrawal cooldown article.

FAQ

Q: The row says Active but the Withdraw page says Pending. A: Use the status on the Withdraw page when choosing an address; wait for its activation time.

Q: Can I edit an address? A: Not in this version. Remove it and add it again.

Q: Can I use the same address for different networks? A: Addresses are saved per network. Add it again for each network you need.

Q: What if I copied the wrong address? A: Remove it and add the right one. Before every withdrawal double-check address and network.

When to contact Support

Open the chat widget and choose "Contact support" (or open the Help Center and start a chat there). Include:

• Your account email or UID (shown on your profile).
• What you were trying to do and the exact message you saw (a screenshot helps).
• The approximate date and time it happened and the device or browser you used.
• Never include your password, fund password, 2FA codes, backup codes, seed phrase or private key.
• The network and the exact message ("Failed to add address", etc.).

Safety reminder

Check each saved address character by character. Never share verification codes.

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