Change your account password
Change your password
Your password is used to sign in to your account. The app reminds you: "Do not share your password with anyone."
Where to find it
Security > section Advanced Security > row Password ("Used to sign in to your account.") > Manage.
Accounts that sign in with a Web3 wallet do not have this row.
Password rules
"At least 8 characters, including uppercase, lowercase, and numbers." On the sign-up and reset forms the checklist reads: At least 8 characters, One uppercase letter, One lowercase letter, One number.
Steps
- Click Manage in the Password row. The window is titled "Change Password".
- Fill in Current Password, New Password and Confirm New Password (the field hint for the first is "Enter current password").
- Click Continue. (The button shows "Processing..." while working.)
- Complete the "Security Verification" step for the methods shown (see the verification codes article).
- You see "Password Changed" and "Your password has been changed. Use your new password to sign in."
Messages
| Message | Meaning / what to do |
|---|---|
| "Passwords do not match" | New Password and Confirm New Password differ. Retype both. |
| "At least 8 characters, including uppercase, lowercase, and numbers." | The new password is too short or missing a required character type. |
| "Failed to request verification. Try again." | The verification step could not start. Check your current password and retry; if it repeats, contact Support. |
| "Failed to change password. Try again." | The change did not complete. Retry. |
Other messages can come from the server and are shown as received.
After changing the password
- Use the new password the next time you sign in.
- A password change starts a temporary withdrawal restriction. The Security page shows "Security Cooldown Active" with the reason "Password Changed" and the time left. See the withdrawal cooldown article.
I forgot my password
On the sign-in screen use the forgot-password link (Forgot password); you enter your email and receive a verification code ("Enter your email to receive a verification code."). The reset needs a verification code from the email.
FAQ
Q: Do I need my old password? A: Yes, when you change it from the Security page you enter your Current Password. If you do not remember it, use the forgot-password flow instead.
Q: Why can't I withdraw right after changing my password? A: A temporary security cooldown is shown on the Security page with the remaining time.
Q: There is no Password row. A: Your account signs in with a Web3 wallet and has no BYNAI password.
When to contact Support
Open the chat widget and choose "Contact support" (or open the Help Center and start a chat there). Include:
- Your account email or UID (shown on your profile).
- What you were trying to do and the exact message you saw (a screenshot helps).
- The approximate date and time it happened and the device or browser you used.
- Never include your password, fund password, 2FA codes, backup codes, seed phrase or private key.
Safety reminder
Use a password you do not use anywhere else. Never share your password or verification codes. If you suspect someone else knows your password, see the compromised account article.
Related terms: change password, reset password, new password, current password, password rules, password requirements, forgot password, update password, password changed, weak password, passwords do not match, uppercase, lowercase, change login password, cooldown after password change, password security
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