Convert Rewards cash into a voucher
What Rewards cash is
Rewards cash is money from your BYNAI Rewards (from Telegram) that has been released to your account. When some is available, the Rewards cash section appears on My Vouchers (account menu, then Vouchers). The section only appears if you have released Rewards cash, or if a choice was already made for it.
How to convert it
- Open My Vouchers.
- In Rewards cash, read "[amount] [asset] from your Rewards can be added to your voucher balance."
- Press Convert to voucher.
- A window titled "Convert your Rewards?" opens with: "[amount] [asset] will be added to your voucher balance. Vouchers cannot be withdrawn or transferred. Use them with your own funds when staking with an agent."
- Press Add to voucher balance to confirm, or Go back to cancel. While it works the button says "Saving your choice...".
- The section then says "[amount] [asset] was added to your voucher balance." A Choose an agent button opens the agents page so you can stake.
The amount added is the amount shown in the window.
Important rules
- The choice is final. If you try again, the app says "You’ve already made your choice for this cash."
- Converted money becomes a voucher. It cannot be withdrawn or transferred, and it follows the normal voucher rules, including expiry. See the overview article.
- Use it together with your own funds when staking with an agent. See the agent stake article.
- The app does not show any extra staking bonus or lock period for converted Rewards cash. Do not expect one unless the app tells you.
Messages you may see
| Message | Meaning | What to do |
|---|---|---|
| "Your Rewards cash isn’t ready yet. Please check back later." | The cash has not been released yet. | Wait and check again later. |
| "You’ve already made your choice for this cash." | You already converted it (or a payout choice was made earlier). | Nothing more to do. The choice cannot be changed. |
| "This request was already sent with different details. Close this window and try again." | The same request was submitted twice with different details. | Close the window and start again. You are not charged twice. |
| "This isn’t available right now. Please try again later." | The feature is temporarily off. | Try again later. |
| "Couldn’t connect. Check your connection and try again." | No connection. | Check your internet and retry. |
| "Something went wrong. Please try again." | A general problem. | Try again. If it keeps happening, contact Support. |
Earlier cash payouts
Some accounts made an earlier choice to receive cash instead. Those show:
- "[amount] [asset] was sent to your Funding wallet." when the payout is complete.
- "Sending [amount] [asset] to your Funding wallet. This can take a few minutes." while it is being processed.
The cash option is no longer offered on new conversions in this version. The only action available is Convert to voucher.
FAQ
Can I take the cash out instead of converting it? In this version the page only offers Convert to voucher for new Rewards cash.
Can I undo the conversion? No. The choice is final.
Where does the converted money go? Into your voucher balance on My Vouchers. You can then stake with an agent or use it in other ways listed under How to use your vouchers.
Can I withdraw a converted voucher? No. Only profit you earn from using it is yours.
When to contact Support
Contact Support if the section is missing after your Rewards were released, or if a conversion shows an error that does not go away. Include:
- Your BYNAI account ID.
- A screenshot of the Rewards cash section and of the error.
- The date and time, with your time zone.
Never share your password, 2FA code, seed phrase or private key.
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