Voucher error messages and what to do

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Vouchers & Fee Saver

Find the exact words from your screenshot in the tables below. Amounts and dates shown as [amount] or [date] appear as real numbers in the app.

My Vouchers page, trials, stakes and Rewards cash

Message	Cause	What to do
"This isn’t available right now. Please try again later."	The voucher feature is temporarily off.	Try again later.
"Vouchers are coming soon" — "Your Rewards are safe. You’ll be able to use them here soon."	Vouchers are not open for your account yet.	Your Rewards are safe. Check again later.
"Vouchers are paused for now. Your balance stays safe."	Voucher features are temporarily off.	Your balance is kept. Check again later.
"No vouchers right now"	You have no vouchers at the moment.	New vouchers appear here when you receive them. You can still stake agents with your own funds.
"No vouchers yet" — "Claim a voucher in Rewards, then use it to stake with an agent or trade futures."	Shown on the Assets page when nothing has been brought over.	See the Telegram article.
"Your vouchers have expired."	All your vouchers have expired.	Expired vouchers cannot be renewed.
"This voucher has expired."	A voucher you tried to use has expired.	Expired vouchers cannot be renewed.
"Your voucher balance is too low for this amount. Enter a smaller amount."	You entered more than your voucher balance.	Enter a smaller amount.
"That’s more than your voucher balance of [amount] USDT."	The trial amount is above your balance.	Enter a smaller amount.
"A trial can use up to [amount] USDT."	The trial amount is above the per-trial maximum.	Enter that amount or less.
"You already have a trial running. Start another when it ends."	One trial runs at a time.	Wait until the trial ends.
"This agent isn’t taking new stakes right now. Choose another agent."	The agent is not accepting stakes, or does not stake in USDT.	Choose another agent.
"No agents are taking new stakes right now. Please check back later."	No agent is currently available.	Try later.
"Couldn’t load agents. Check your connection and try again."	Loading problem.	Press Try again.
"Your Rewards cash isn’t ready yet. Please check back later."	The Rewards cash has not been released.	Wait.
"You’ve already made your choice for this cash."	The choice for this Rewards cash is final.	Nothing more to do.
"Enter an amount."	The amount is empty.	Type an amount.
"Enter a valid amount." / "Enter a valid amount, like 25 or 12.5."	The amount is not a valid number.	Use digits and one decimal point.
"Enter an amount above 0."	The amount is zero.	Enter more than zero.
"Use up to 8 decimal places."	Too many decimals.	Shorten the number.
"Lower the voucher to [amount] or less."	In an agent stake the voucher is above the allowed maximum.	Enter the amount shown or less.
"This request was already sent with different details. Close this window and try again."	The same request was sent twice with different details.	Close the window and start again. You are not charged twice.
"Couldn’t connect. Check your connection and try again."	No connection.	Check your internet and try again.
"Something went wrong. Please try again."	A general problem.	Try again. Contact Support if it keeps happening.
"Couldn’t load your vouchers" / "We couldn't load your vouchers. Please try again."	Loading problem.	Press Try again.
"We couldn’t load your rebates."	Fee Saver list failed to load.	Press Try again.

Telegram and Rewards messages

Message	Cause	What to do
"No Rewards brought over yet"	You have not opened BYNAI from Telegram while signed in.	Open BYNAI from the BYNAI bot in Telegram.
"No BYNAI Rewards found"	This Telegram account has no Rewards.	Check the Telegram account. You can still stake with your own balance.
"Rewards already added to another account"	The Rewards went to a different BYNAI account.	Sign in to that account. They cannot be moved.
"Sign in with your Telegram account"	The Telegram account is not linked to the BYNAI account you are signed in to.	Press Sign Out, then sign in with Telegram in the app.
"Open BYNAI again from Telegram and try once more."	Your Telegram session is no longer valid.	Close the app and reopen it from the Telegram bot.

Futures order messages

These appear in an "Order failed" message when an order uses Use voucher.

Message	Cause	What to do
"Vouchers can't be used for futures right now."	Futures vouchers are off for now.	Try later or turn off Use voucher.
"Your voucher balance is too low for this order."	Not enough voucher balance.	Reduce the order size or turn off Use voucher.
"Your voucher has expired."	The voucher expired.	Cannot be renewed.
"This order uses more voucher than the per-order limit."	Over the per-order limit.	Reduce the order size.
"Today's voucher budget is used up. Try again tomorrow."	The day's voucher budget is exhausted.	Try again the next day.
"You've reached the lifetime voucher limit."	The account used its lifetime limit of voucher loss cover.	Vouchers can no longer be used for futures.
"Vouchers aren't available for this pair."	The pair does not support vouchers.	Choose another pair.
"Vouchers aren't available in this pair's margin mode. Switch to Isolated and try again."	The pair's margin mode does not allow vouchers.	Switch to Isolated and retry.
"You already have a position on this pair. Vouchers only fund a new position."	An open position exists on the pair.	Close it first.
"This order can't use a voucher. Vouchers fund only a new position (no open position on this pair), opened with a market or IOC/FOK limit order."	Wrong order type or an open position.	Use Market or IOC/FOK Limit on a pair with no open position.
"Vouchers work only with a market order or an IOC/FOK limit order that opens a position. Turn off Reduce-only, Post-only, and TP/SL."	The order is not a plain opening order.	Change the order type and turn those options off.
"Add more of your own margin to use a voucher."	The voucher would pay all the margin.	Increase the order size or lower leverage.
"This position uses a voucher, so it can't be increased or changed."	The position is a voucher position.	Close it and open a new one.
"The voucher part of the margin can't be removed."	Tried to remove voucher margin.	Only your own margin can be removed.
"Voucher margin can't be removed"	Same, shown in the margin window.	Remove only your own margin.
"Leverage and margin mode are locked while a voucher position is open."	A voucher position is open on the pair.	Close it first.

Reasons the Use voucher checkbox is greyed out: "You don't have any vouchers yet.", "Voucher works with market orders, or limit orders set to IOC or FOK.", "Turn off Reduce-only to use a voucher.", "Remove TP/SL to use a voucher.", "Vouchers only apply to a new position. Close your current position on this pair first." See the futures voucher article.

FAQ

Which messages mean my voucher is gone? "This voucher has expired." and "Your vouchers have expired." mean expiry. A used voucher shows in Recent uses.

Can Support lift the lifetime limit or extend an expired voucher? Do not expect it. Support cannot promise this.

Which message should I send Support? The one on your screenshot, word for word.

When to contact Support

If a message persists after a retry, include:

Your BYNAI account ID.
A screenshot of the message and of My Vouchers.
When it happened, with your time zone.
For futures: the pair, order type, size and time. For trials or stakes: the agent name and amount.

Never share your password, 2FA code, seed phrase or private key.

Related terms: voucher error, voucher not working, this isn't available right now, vouchers are coming soon, voucher expired, voucher balance too low, trial already running, agent isn't taking new stakes, rewards cash isn't ready, order failed, lifetime voucher limit, daily voucher budget, per-order limit, add more of your own margin, vouchers aren't available for this pair, switch to isolated, couldn't connect, something went wrong, request already sent, enter a valid amount, couldn't load your vouchers, voucher paused

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