Deposit not credited

Check the transaction first

Confirm that the transaction was sent to the intended deposit address and network. Keep the transaction hash, asset, network, amount, and approximate send time available. Check the transaction status using a trusted source for that network and confirm that the destination details match.

Contact support safely

If the transaction appears complete but the deposit is not credited, contact support with the transaction hash and relevant details. Do not share passwords, seed phrases, one-time codes, or private keys. Remove unrelated personal or security information from screenshots before sending them.

Support availability and processing depend on the asset, network, and transaction state. Do not send another deposit solely because the first one is not yet visible.