Stake errors and why you cannot stake with an agent
Use this article when the Stake button is disabled, a red message appears under a field, or a stake fails. Messages are shown here exactly as in the app.
A. The agent is closed to new stakes
An agent can be listed and still not accept new money. The Stake button is greyed out and a line under it (and on the mobile bar at the bottom) gives the reason. In My Portfolio, when you have no stake yet, the same line appears under the button.
| Message | Meaning | What to do |
|---|---|---|
| "This agent has paused new stakes." | The agent is paused. The agent page also shows Paused. | Wait, or choose another agent. Existing stakes stay and can be unstaked when ready. |
| "This agent is full. New stakes open when space frees up." | The agent has reached its capacity. | Try again later or choose another agent. |
| "This agent isn't open for stakes yet." | The agent is not set up to receive stakes yet. | Check back later. |
| "Stakes are paused for maintenance." | A temporary pause. | Try again later. |
| "Stakes are closed right now. Check back later." | Stakes are closed and no specific reason is given. | Try again later. |
You cannot reopen a closed agent from your side, and the app does not show a reopening time. Check back later or choose another agent.
B. Problems with the amount you typed
These messages appear under Stake Amount when you leave the field or press the Stake button.
| Message | Cause | Fix |
|---|---|---|
| "Enter a valid amount to stake." | The field is empty, zero, negative, contains letters or symbols, or is not a plain number. | Type a plain positive number such as 25 or 12.5. |
| "Use no more than 8 decimal places." | More than 8 digits after the decimal point. | Shorten the number. |
| "Stake at least 1" | The amount is below the minimum stake (1 unit of the agent's token). | Enter at least 1, or deposit more if your balance is lower. |
| "Amount exceeds available balance" | More than the Available amount (Spot + Funding + Futures in this token). | Lower the amount or press MAX. |
The Stake button also stays disabled while the amount field is empty.
C. You do not have enough of the token
When the available amount is below the minimum, the window shows "You need USDT to stake" (with the agent's token name), the text "Deposit USDT to your account, then come back to stake." and a Deposit USDT button. It closes the stake window and opens the deposit window.
If you hold the token only in another place (Funding or Futures), the stake window already includes it in Available, so you do not need to transfer it first.
D. Balance cannot be loaded
You see "Balance unavailable" with a retry link, and Available shows a dash. The Stake button stays disabled. Press the retry link, check your connection, or reload the page. Your funds are not affected.
E. Voucher problems
These appear under Add voucher (optional). See the article on staking with a voucher for details.
- "Lower the voucher to {amount} or less." The voucher is more than the allowed amount for your cash stake.
- "Enter a valid amount, like 25 or 12.5." The voucher text is not a valid number.
- "Use up to 8 decimal places."
- "This isn’t available right now. Please try again later." You entered a voucher but vouchers cannot be used for this stake right now. Clear the voucher field to stake with cash only.
F. The stake did not go through
If the platform refuses or cannot confirm your stake you see a red banner "Stake Failed" with the text "Couldn't stake your tokens. Try again." and the same text under the button.
The app does not tell you the reason. Possible causes on the platform side include: your balance changed since you opened the window, the agent stopped taking stakes, a daily settlement is being processed, your voucher is no longer valid, or a temporary connection problem.
What to do:
- Open My stakes and check whether a new stake appeared. If it did, the stake went through and you do not need to repeat it.
- Check your balance and the agent's message (section A).
- If nothing changed, try again with the same amount and lock period.
- If it keeps failing, contact Support.
If you retry the identical stake, the app sends it as the same request so one attempt is not meant to be counted twice. Still, always check My stakes first.
G. Page-level problems
- "Agent Not Found": the link is wrong or the agent was removed. Use Browse Agents.
- "We couldn't load this agent": "The service didn't respond. Try again in a moment." Press Try again.
- "Something went wrong" with Retry: reload the page.
- Signed out: the page shows Connect wallet to stake instead of the Stake button. Sign in first.
Frequently asked questions
The Stake button is grey but I have funds. Why? The agent is closed (section A), the balance could not load (D), the voucher amount is invalid (E), or the amount is empty.
I got "Stake Failed" but my balance went down. Open My stakes and the Earn section in your assets. The stake may have been created. If your balance dropped and there is no stake after a few minutes, contact Support with the details below.
Can I stake less than 1? No. The app rejects it with "Stake at least 1".
When to contact Support
Include: account email or ID, agent name, token, amount, lock period, voucher amount if any, exact time, the exact message, a screenshot, and your Spot, Funding and Futures balance before and after. Never share your password, 2FA code, seed phrase or private key.
Related terms: stake failed, cannot stake, can't stake, stake button disabled, stake button greyed out, agent paused, agent full, capacity reached, maintenance, not open for stakes, stakes closed, amount exceeds available balance, stake at least, minimum stake, invalid amount, 8 decimal places, balance unavailable, need token to stake, insufficient balance, couldn't stake your tokens, error staking, stake not working, stake error
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