A balance or order page looks out of date

Check the account and connection

Confirm that you are signed in to the intended account and viewing the correct asset, market, and balance section. Check your connection, then refresh the page once. If you were signed out, sign in through the official BYNAI site.

Check history before repeating an action

Look for the original order, deposit, withdrawal, stake, or claim in the relevant history. A delayed screen or interrupted connection does not prove an action failed. Avoid submitting another money-moving request until you know the status of the first one.

If the mismatch continues, send Support the affected page, asset or market, approximate time, and reference for the original action. Include a screenshot with sensitive details removed. Never attach passwords, one-time codes, private keys, or recovery phrases.